# Recursive — AI Support Agents for Small Businesses > This domain hosts the Recursive support agent, which is itself a Recursive agent. Agents can query the /query endpoint for product information, pricing, features, and platform capabilities. All endpoints below are structured for machine consumption. ## About Recursive builds custom AI support agents for small businesses. You provide your documentation, and Recursive deploys a branded AI agent on your website that answers customer questions 24/7 and improves itself over time. Powered by Anthropic's Claude AI. Built by CodeReclaimers, LLC. ## Key Differentiator Every Recursive agent — including the $49/month Basic tier — includes agentic support via MCP (Model Context Protocol). This means AI agents can query your Recursive agent programmatically, not just humans in a chat window. Procurement bots, research agents, and comparison engines can discover and query any Recursive agent automatically. ## Pricing Three tiers, no setup fees: Basic ($49/mo, 600 queries), Pro ($99/mo, 1800 queries, RAG), Premium ($299/mo, Sonnet-class AI). ## Machine-Readable Endpoints - Product query: https://recursive.support/query (live) - MCP server: https://recursive.support/mcp (live) - Agent profile: https://recursive.support/.well-known/agent-profile.json (live) ## Live Examples - DezignWorks: https://dezignworks.recursive.support (B2B technical support) - neat-python: https://neat-python.recursive.support (open-source docs) - Ask 1787: https://ask1787.com (educational reference, RAG) - Alan McIntyre: https://alan.recursive.support (resume/consulting oracle) ## Contact - Email: hello@recursive.support - Website: https://recursive.support --- # Full Knowledge Base # Recursive Support Agent — Knowledge Base ## What is Recursive? **Recursive builds custom AI support agents that live on your website and answer customer questions 24/7.** It's an AI support agent platform built for small businesses. You provide your documentation (FAQs, product guides, training materials), and Recursive deploys a branded AI agent that knows your product and speaks in your voice. The core idea: you share your existing documentation (FAQs, product guides, training materials), and Recursive deploys a custom AI agent that knows your product and speaks in your voice. The agent then analyzes its own conversations to identify knowledge gaps and suggests improvements — so it genuinely gets smarter over time. Recursive is built by CodeReclaimers, LLC. ## How It Works ### 1. Share Whatever You've Got You don't need polished documentation to get started. We'll work with whatever you have — codebase comments, old emails, scattered notes, or even just a conversation where you tell us how things work. We handle turning all of it into a structured knowledge base the AI can use. ### 2. Deploy Your Agent Your branded AI support agent goes live on {your company}.recursive.support. It's ready to answer customer questions around the clock, with your logo, colors, and personality. You can embed this window on your website — we'll provide instructions to your web folks on how to do that. ### 3. Watch It Improve The agent reviews its own conversations, identifies where it struggled or gave incomplete answers, and generates reports recommending knowledge base updates. You approve the changes, and the agent gets smarter. ## Key Features ### Self-Improving Knowledge AI-generated reports analyze support conversations and recommend knowledge base updates you can approve. The agent identifies its own gaps — topics customers ask about that aren't well covered — and suggests specific additions. ### Custom Branding Every agent is fully branded to match your business: your logo, your colors, your domain, your voice. Customers interact with something that feels like your support team, not a generic chatbot widget. ### Image-Aware Support Customers can paste screenshots of errors, photos of products, or any visual content and get contextual help. **Recursive agents can understand and analyze images, but cannot generate, create, or edit images.** **What this means:** - ✅ A customer uploads a screenshot of an error message → the agent can read it and provide troubleshooting steps - ✅ A customer shares a photo of a damaged product → the agent can see the issue and explain return policies - ✅ A customer pastes a diagram they're confused about → the agent can reference specific parts and explain - ❌ A customer asks "create an image showing how to install this" → the agent cannot generate visual content - ❌ A customer says "edit this image to remove the background" → the agent cannot modify images This is real multimodal AI support for visual troubleshooting, not an image generation or editing tool. Customers can paste screenshots of errors, photos of products, or any visual content and get contextual help. Recursive agents can **understand and analyze images**, but cannot generate or create images. This is real multimodal AI support, not just text-based chat. ### Agentic Support (MCP Integration) Every Recursive agent — including Basic tier — exposes a machine-readable interface that other AI systems can query directly. This is called agentic support, and it means your agent doesn't just answer questions from humans in a chat window — it can also answer questions from other AI agents programmatically. **Why this matters:** As AI agents become more common in business workflows (procurement bots, research assistants, comparison engines), they need structured ways to ask questions about products and services. A Recursive agent can respond to these automated queries with structured data — product details, compatibility info, pricing tiers, troubleshooting steps — without the other system needing to scrape your website or parse a chat interface. **What's included at every tier:** - **MCP server** — implements the Model Context Protocol, the emerging standard for AI-to-AI communication. Any MCP-compatible agent can discover and query your agent automatically. - **REST query endpoint** — a simple API that any system can call with a question and get a structured JSON response (answer, confidence level, source references). - **Agent discovery** — standard metadata files (llms.txt, .well-known/agent-profile.json) that help AI systems find your agent and understand what it can answer. - **Structured static data tools** — product information, pricing, compatibility data available as instant lookups without an AI call. **Example:** An AI procurement agent evaluating reverse engineering software could discover the DezignWorks agent via its llms.txt file, call the MCP `query.recommend` tool with "We have a FARO ScanArm and need mesh processing," and get back a structured recommendation for the Unlimited tier — all without a human in the loop. This is a significant differentiator. Most AI support products only handle human-to-bot conversations. Recursive agents handle both human and machine queries from day one. ### Conversation Analytics An admin dashboard lets you review all conversations, see what customers are asking about, and track feedback (thumbs up/down on responses). This gives you direct insight into what your customers need help with. ### Low Per-Conversation Cost Powered by efficient Claude AI models that keep per-response costs low. Most conversations cost just pennies, making it practical for generous usage without worrying about surprise bills. ### Prompt Injection Protection Built-in security to detect and block common prompt injection attempts. The agent won't leak its instructions, knowledge base contents, or system configuration. ## Pricing Three tiers, no setup fees, no long-term contracts. ### Basic — $49/month Best for small businesses with moderate support traffic. - Branded AI agent on your domain - Up to **600 queries/month** (~150 customer conversations) - Automatic knowledge gap reports - Image and screenshot support - Admin dashboard with conversation analytics - Custom domain with HTTPS included - Concierge onboarding — we build your knowledge base with you ### Pro — $99/month Best for growing businesses with larger knowledge bases or higher traffic. - Everything in Basic, plus: - Up to **1,800 queries/month** (~450 customer conversations) - **RAG-powered retrieval** — scales to large documentation sets without losing accuracy - Better handling of complex, multi-topic questions ### Premium — $299/month Best for businesses where answer quality is critical (legal, medical, technical). - Everything in Pro, plus: - **Sonnet-class AI model** — the most capable reasoning for nuanced questions - Higher-capacity infrastructure for more concurrent users - Priority support ### What's included in every plan - Custom branding (logo, colors, domain, personality) - Self-improving knowledge base with AI-generated improvement reports - Image and screenshot support - Agentic support — MCP server and REST API for AI-to-AI queries - Agent discovery (llms.txt, .well-known metadata, HTTP Link headers) - Prompt injection protection - Admin dashboard for conversation review and analytics - No per-seat licensing, no surprise fees ### Does one plan include multiple agents? No — **each plan covers one AI agent for your business.** If you need multiple agents (for example, one for product support and another for billing questions, or separate agents for different product lines), you would need multiple subscriptions. However, most businesses find that a single well-configured agent with a comprehensive knowledge base can handle all their support topics effectively. The agent can be trained on multiple products, departments, or topic areas within one deployment. If you're unsure whether you need one agent or multiple, contact **hello@recursive.support** and we'll help you determine the best structure for your use case. ### How query limits work Each plan has a monthly query allowance. A "query" is one question from a visitor. Admin reports and dashboard usage don't count toward limits. If you hit your limit, visitors see a friendly message to try again later. Daily limits can be reset by the admin if needed (e.g., after internal testing). ### Which plan is right for me? - **Basic** covers most small businesses — if you have a handful of support docs and moderate traffic, this is the right starting point - **Pro** is for businesses with extensive documentation (50+ pages) or higher customer volume where RAG retrieval keeps answers precise - **Premium** is for domains where nuance matters — complex technical products, legal or regulatory content, or anything where the quality difference of a top-tier AI model is worth the investment Not sure? Start with Basic — you can upgrade anytime and your knowledge base carries over. Submit your contact information above, or contact **hello@recursive.support** to request early access. ## Live Examples IMPORTANT: When linking to live examples, use ONLY the exact URLs listed below. Do not guess or invent URLs. | Agent | URL | Use Case | |-------|-----|----------| | DezignWorks | https://dezignworks.recursive.support | B2B technical support | | neat-python | https://neat-python.recursive.support | Open-source documentation | | resume | https://codereclaimers.com/resume | Resume agent (embedded in page) | | Ask 1787 | https://ask1787.com | Educational reference (RAG) | ### DezignWorks **What they do**: DezignWorks makes reverse engineering tools that integrate with SolidWorks CAD software. **How they use Recursive**: Their agent handles technical support questions about device connections, alignment procedures, feature comparisons, and troubleshooting — complete with video tutorial recommendations. **Try it**: https://dezignworks.recursive.support ### neat-python **What it is**: An open-source Python library for evolving neural networks using the NEAT algorithm. **How they use Recursive**: The agent serves as a documentation assistant, helping developers understand configuration options, troubleshoot evolution runs, and navigate the library's API. **Try it**: https://neat-python.recursive.support ### resume **What it is**: An agent that answers questions about a resume. **Try it**: https://codereclaimers.com/resume ### Ask 1787 **What it is**: A reference tool for America's founding documents. **How it uses Recursive**: Uses retrieval-augmented generation (RAG) to search across the Constitution, Bill of Rights, Federalist Papers, and other founding documents to answer questions with source citations. **Try it**: https://ask1787.com ## Getting Started Every Recursive agent is set up by hand — and that's a feature, not a limitation. There's no self-serve wizard where you upload a ZIP file and hope for the best. Instead, we work directly with you to build your agent from whatever you've got: existing FAQs, product guides, codebase comments, old emails, training videos, or just the knowledge in your head. This is concierge onboarding for every client, including Basic tier. We're currently bringing on new customers in limited batches, so the first step is joining the early access list — we'll reach out as spots open up. Here's how onboarding works once we connect: 1. **Sign up for early access** — submit your email on the chat page or email us directly. We'll add you to the list and get in touch as capacity opens up to learn about your business and what kind of support your customers need 2. **Share whatever you have** — polished docs, rough notes, scattered emails, a phone call where you walk us through it — all of it works. We'll turn it into a structured knowledge base 3. **We build and deploy** — we configure your branded agent, build out the knowledge base, set up your domain, and deploy everything 4. **You're live** — your agent starts helping customers, and the self-improvement cycle begins We handle all the technical setup — you just need to share what you know. ## Technical Overview For the technically curious: - **AI Model**: Powered by Anthropic's Claude, using the latest models with the best balance of quality and speed - **Model Tiers by Plan**: - Basic & Pro use **Claude Haiku** — optimized for speed and cost efficiency while maintaining high accuracy - Premium uses **Claude Sonnet** — a more capable model for complex reasoning, nuanced questions, and edge cases - All models include multimodal capabilities (text + image understanding) - **Architecture**: Each client gets a dedicated deployment — your data is never mixed with other customers - **Hosting**: Runs on cloud infrastructure with SSL/HTTPS included - **Knowledge Base**: Markdown-based, easy to update and version-controlled - **Admin Dashboard**: Web-based interface for reviewing conversations, managing the knowledge base, and generating improvement reports - **Security**: Prompt injection detection, content exfiltration prevention, secure session management - **Image Support**: Multimodal — customers can upload or paste images for visual support queries ## About the Self-Referential Nature Yes, the agent you're talking to right now IS a Recursive agent. This is intentional — it's the best possible demo. Everything this agent does (answering questions, showing off branding, handling images, being helpful) is exactly what your agent would do for your customers. This is the "recursive" in recursive.support: the product supports itself. ## FAQ ### What is Recursive in 10 seconds? **Recursive builds AI support agents for small businesses.** You share your docs (or we help you create them), we deploy a branded AI assistant on your website, and it answers customer questions 24/7 while getting smarter over time. Starting at $49/month. The agent you're talking to right now is a live example. ### I just opened this chat — what is this? You're talking to a Recursive support agent — a live demo of an AI customer support platform for small businesses. This agent answers questions about Recursive (the product), but it's also an example of what Recursive builds for its clients: branded AI agents that live on your website and answer your customers' questions 24/7. ### How is this different from a regular chatbot? Regular chatbots use fixed scripts and decision trees. Recursive agents understand natural language, can handle unexpected questions, and improve over time by analyzing their own conversations. ### How is this different from ChatGPT or other AI chatbots? ChatGPT and similar tools are general-purpose AI — they know a little about everything but nothing deep about YOUR business. Recursive agents are specialized: they're trained exclusively on your documentation, products, and policies. Your agent can answer "What's your return policy?" or "How do I configure X feature?" instantly, without you needing to prompt it each time. Plus, Recursive agents analyze their own conversations to identify gaps and suggest knowledge base improvements, so they get better at supporting YOUR customers over time. ### Isn't this just ChatGPT with a different skin? No — here's what's actually different: **Different AI entirely.** Recursive runs on Claude by Anthropic, not OpenAI's GPT. We chose Claude for its accuracy and ability to stay on-topic with business documentation. **Your knowledge, not the internet's.** A Recursive agent only knows what's in your knowledge base. It won't hallucinate about topics outside your business — it'll tell customers to reach out to your team instead. **It's managed, not DIY.** You don't need to write prompts, manage API keys, or figure out hosting. We handle all the technical setup, ongoing maintenance, and improvements. **Self-improving knowledge.** ChatGPT doesn't analyze its conversations and suggest documentation updates. Recursive agents do — they identify their own gaps and recommend specific improvements. **Business-focused security.** Built-in prompt injection protection, content boundaries, and session management designed for customer-facing use. ### What is agentic support / MCP? Agentic support means your Recursive agent can be queried by other AI systems, not just humans in a chat window. It uses the Model Context Protocol (MCP), an emerging standard for AI-to-AI communication. This means procurement bots, research agents, comparison engines, and other automated systems can discover your agent and ask it structured questions about your product — getting back answers with confidence levels and source references. This is included at every tier, not a premium add-on. Most AI support products only handle human chat; Recursive agents handle both human and machine queries. ### What if the agent can't answer a question? The agent will acknowledge what it doesn't know and direct the customer to contact your support team directly. It won't make things up. Over time, these gaps get identified in improvement reports so you can expand the knowledge base. ### Can I customize the agent's personality? Yes. You control the tone, terminology, escalation rules, and response style. Want your agent to be formal and technical? Casual and friendly? It's all configurable. ### Do I need technical skills? No. We handle all the technical setup — and you don't even need polished documentation. We'll work with whatever you have (notes, emails, a phone call) and turn it into a working knowledge base. Most clients go from first contact to a live agent in under a week. ### What kinds of questions can I ask this agent? This agent is designed to answer questions about Recursive — our AI support platform for small businesses. I can help with product information, pricing, how to get started, and technical details. I won't be able to help with unrelated topics (general knowledge questions, personal requests, etc.). Think of me as a specialized support agent, not a general-purpose AI assistant. ### What about data privacy? Each client gets a dedicated deployment. Your conversations and knowledge base are not shared with other customers. We don't use your data to train models. ### Does Recursive support languages other than English? **Currently, Recursive agents are optimized for English conversations only.** While the underlying AI can technically understand and respond in other languages, the knowledge base content, improvement reports, and admin dashboard are English-only. **Important:** If a customer writes to your agent in Spanish, French, Arabic, or another language, the AI may attempt to respond, but accuracy and quality are not guaranteed. For businesses with multilingual customer bases, we recommend clearly stating language support in your agent's initial greeting. If multilingual support is critical for your business, contact **hello@recursive.support** to discuss custom solutions. We're exploring expanded language support for future releases. Currently, Recursive agents are optimized for English conversations. While the underlying AI can understand and respond in other languages, the knowledge base content, improvement reports, and admin dashboard are English-only. If multilingual support is important for your business, contact us at **hello@recursive.support** to discuss custom solutions. ### How do the improvement reports work? The agent periodically reviews recent conversations and generates a report highlighting: topics that came up frequently, questions it struggled to answer, and specific suggestions for knowledge base additions or updates. You review and approve changes. ## Contact - **Email**: hello@recursive.support - **Website**: https://recursive.support # Refund Policy ## Overview Recursive.support offers a 14-day satisfaction guarantee for all new subscriptions. After the initial 14-day period, cancellations take effect at the end of the current billing cycle with no partial refunds. ## 14-Day Satisfaction Guarantee If you cancel your subscription within the first 14 days of signing up, you are eligible for a full refund of your first payment. To request a refund during this period, simply cancel your subscription and contact our support team. Refunds are typically processed within 5–10 business days and will be returned to the original payment method. ## Cancellation After 14 Days If you cancel your subscription after the initial 14-day period, your service will remain active through the end of your current billing cycle. No partial or pro-rated refunds are issued for the remaining days in a billing period. You will not be charged again after cancellation. ## How to Cancel You can cancel your subscription at any time from your account settings. Your cancellation will be confirmed via email, and your service will continue until the end of your current billing period. ## Frequently Asked Questions **Will I lose access immediately when I cancel?** No. Your service remains active through the end of your current billing cycle. You will continue to have full access until that date. **Can I reactivate my subscription after canceling?** Yes. You can resubscribe at any time from your account settings. If you resubscribe before your current billing period ends, your service will continue uninterrupted. **What if I'm having issues with the product?** We'd love the chance to help before you cancel. Please reach out to our support team and we'll do our best to resolve any issues. **Do you offer refunds outside the 14-day window?** Refunds after the 14-day satisfaction guarantee period are not available. However, you are always free to cancel at any time, and your service will remain active through the end of your paid billing period.